The Better Business Bureau is warning consumers of a new scam involving searching for customer service numbers through digital assistants…
Digital assistants like Siri, Alexa, and Google Assistant can really be helpful in day-to-day life. They help people stay organized and even control hardware, such as televisions, lights, and more. But, as with any new technology, there’s an opportunity to exploit it for nefarious means.
BBB Warns of a New Digital Assistant Scam involving Customer Service Numbers
The Better Business Bureau is warning consumers of a new scam involving virtual assistants. The organization reports two incidents (there are likely many more) of two people who were ripped off through a digital assistant/customer service number scam.
It begins with someone asking for a customer service number from an assistant. The system then performs a search, finds a number and dials it. Trouble is, that number goes directly to a scam operation.
The scammers promote fake customer service numbers by purchasing search ads. So, they seem legitimate.
The Better Business Bureau says the following:
“Tell Alexa to play for your favorite song. Ask Siri about the weather. Use Google Assistant to turn down the air conditioner. But don’t ask your smart device to look up a phone number, because it may accidentally point you to a scam.”