The Federal Communications Commission enacted new rules that bar telecoms from billing customers for caller ID authentication…
Robocalls are a plague on consumers. And, both carriers and device manufacturers are using different methods to combat the problem. One way telecoms can reduce the number of spam calls is through SHAKEN/STIR authentication, which matches up phone numbers in databases. In fact, the strategy is effective enough, that the FCC mandated phone companies to adapt SHAKEN/STIR by June 31, 2021.
FCC’s New Rules Prohibit Wireless Carriers from Charging Customers for Caller ID Authentication to Avoid Robocalls
Now, the federal agency has announced new rules to clarify carriers’ obligations. Among those new rules, is one that protects consumers from surprise charges on their bills. More specifically, it prohibits voice service providers from adding line-item charges to customers’ accounts for caller ID authentication. What’s more, the FCC is requiring networks to upgrade if they can’t implement SHAKEN/STIR. If so, carriers must develop a non-IP caller ID authentication, as an alternative.
Last year alone, the number of robocalls hit an all-time high in 2019, totaling 58.5 billion. This figure represents a 22 percent increase from the year prior in 2018, and a whopping 92 percent increase compared to 2017. The issue is so bad, some people are even receiving robocalls from their own phone numbers. This, not to mention that Americans lost $150 million to robocall scams last year alone.