Google is now testing voice banking with National Westminster Bank or NatWest, but the experience is far from ideal…
It’s becoming increasingly clear Google wants its virtual assistant to be an integral part of day-to-day life.
Recently, it was learned the tech giant will ditch its standalone Android Auto app, migrating and integrating features into Google Assistant. Also, the AI program can send reminders to family and friends. Moreover, it Google Assistant can read messages from third-party apps aloud.
Now, it’s getting more useful for other activities, even important ones, like banking.
Google Assistant NatWest Voice Banking Test goes Live but Suffers Significant Shortfalls
The Google Assistant already lets people send money through Google Pay. But, it’s gained another ability — voice banking. Google teamed up with National Westminster Bank, or NatWest to test a beta trial of the feature.
NatWest customers can set-up voice control in their existing bank accounts and obtain a four-digit PIN code. To access information, customers must speak two of those numbers.
Once set-up, just ask questions such as “What’s my balance?” Or, “What are my last transactions?” The answers scroll out across the screen, accompanied by a narration.
Of course, there are a number of privacy and security issues to work out. Other financial institutions have tried similar technology, only to run into problems.