Microsoft says that its March update for Windows 10 (March KB5000802) could be the culprit behind the ominous Blue Screen of Death…
Software giant Microsoft admits that its latest cumulative update, KB5000802, might trigger an APC_INDEX_MISMATCH error when attempting to print content from some applications. This affects both client and server Windows versions. When it occurs, the infamous Blue Screen of Death or BSOD appears, forcing users to uninstall the March update in order to restore normal function.
Microsoft Confirms March Updates Cause Windows 10 Crash
Fortunately, Microsoft is aware of the issue and working on a fix to resolve the problem. Until that time, it’s possible to avoid the BSOD by uninstalling the corrupted update. However, doing so could cause unintended problems. But, if necessary, it is fairly straightforward to temporarily fix the issue. It only requires a few steps, and just about anyone can do it on their own.
To uninstall the March KB5000802 cumulative update, close all applications. Then, open a Command Prompt and type “wusa /uninstall /kb:5000802” into the input field. Next, restart the machine to apply the change. Some of the printer brands known to be impacted by this known issue include Kyocera, Ricoh, and Dymo.