A Verizon FiOS-Amazon promotion lawsuit comes on the heels of a customer service debacle, courtesy of the Pennsylvania Attorney General…
The attorney general for the state of Pennsylvania filed a civil lawsuit against Verizon, alleging the company promised free Amazon Prime subscriptions and Echo devices for new customers enrolling in two-year contracts.
Verizon FiOS Amazon Promotion Lawsuit Filed by Pennsylvania Attorney General
In the complaint, the state says new customers, who signed-up for a two-year agreement between November 2018 and January 2019, promised the incentives. But, the company did not deliver:
“Verizon failed to provide certain consumers with their free Echo and/or Amazon Prime membership as promised and created an unreasonably burdensome process to claim the free Echo and/or Amazon Prime membership,” the complaint alleges.
The complaint describes the key issues in the case:
“After long hold times on the phone and being transferred to multiple agents of Verizon, the consumers were told that Verizon was aware of the issue, and that the hyperlink issues would be addressed. However, the hyperlink issues remained unresolved for more than a month after Verizon was put on notice of the problem.”
The state of Pennsylvania is seeking a civil penalty of $1,000 per violation and $3,000 for each violation involving customers over 60 years of age.
Verizon wrote in a statement:
“We are frankly surprised by the lawsuit. We’ve been engaged in a productive dialogue with the Attorney General’s office. We had a few technical issues with this promotion, but we have worked hard to address all the issues we know about. Lawsuit or no lawsuit, we will do right by our customers.”