Walmart has expanded the use of its proprietary voice assistant, Ask Sam, to thousands of stores, but it’s only for employees’ use…
Google Assistant. Siri. Alexa. Cortana. Bixby. Voice assistants are becoming more and more interwoven into daily life. Google Assistant and Alexa now power hundreds of IoT devices. But, that’s apparently not enough. At least, when it comes to retail giant Walmart’s brick-and-mortar, in-store operations. The company is expanding the use of its own voice tech, called Ask Sam.
Walmart Rolls Out its Own Voice Assistant ‘Ask Sam’ for Employees
The voice assistant is now in-use in over 5,000 stores across the United States. The tool gives employees real-time information on prices, accesses store maps, product locations, shows sales info, company email, and more. So, it’s basically a one-stop destination for critical details that’s right in the palm of employees’ hands.
Ask Sam was first developed for Sam’s Club locations, when it originally launched in 2019 across the country. It has a couple of big benefits. One, it takes less time, because it relies on voice input rather than typing. Another is the fact that since it’s voice-powered, it eliminates the need to remove gloves to type or tap.
At this time, it’s unknown whether or not Walmart will create a consumer version of the technology. But, it would make sense to provide its customers with such pertinent information.